MTN has finally roll-out the first artificial intelligence chatbot service on its mobile money (MOMO) platform. It was first divulged in Cote d’Ivoire in May 2019 and now, it will take off over MTN’s MoMo stage in the following couple of months.
The point of this AI chatbot is to get clients occupied with MTN Mobile Money administration without stress. This incorporates installments on different web based life stages, for example, WhatsApp and Facebook Messenger and SMS.
MTN said the chatbot would likewise be incorporated into its own recently discharged texting administration, named “Ayoba”.
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Quoting:
“We are passionate about bringing the power of our mobile money solutions to more than 60 million customers across Africa over the next few years,” said MTN Group CEO, Rob Shuter.
“Harnessing modern technologies like Artificial Intelligence can improve in scale, how MTN interacts with customers, enabling the customers to reach us anytime and anywhere, through a variety of channels including social networks and messaging applications.
“We can also harness the power of Artificial Intelligence to provide our customers with the right answers to their questions at the right time.
MTN said the chatbot would also be
included in its own newly-released instant messaging service, named “Ayoba”.
